What you already used continues in V4 ✅

Anyone running vacation rentals cannot stop support to switch tools. The team needs the same canned responses, the same boards and the same reports as always. That is why, before bringing anything new, NChat V4 received the features your operation already used in the previous version. A summary of what was ported:

Support

Pipeline Kanban board, with drag and drop to move between columns.
Agent Kanban board, grouped by agent and workload.
Canned responses with attachments.
Lock between bot and agent: whoever takes over the conversation turns off the bot.
Quoted message and media preview in the conversation.
Pending conversation reopens when a message comes in or goes out.
Automation action to send a private note.

WhatsApp and Instagram

WhatsApp campaigns.
Character limit on variables when sending a message template.
Button replies and conversation history for Instagram.

Reports and CSAT

Conversations by participation metric.
Filters by inbox in reports.
CSAT cooldown period configurable per inbox.
Option to hide CSAT responses from agents.

How it works in practice

The supervisor opens the agent Kanban and sees who has the most conversations in the queue. The agent replies to the guest with a canned response, with the usual attachment already included. If someone on the team takes over a conversation handled by the bot, the bot leaves that conversation. At the end of the month, the reports come out filtered by inbox.

Good to know

Nothing here is new: it is what already existed and is now in V4. Missing a feature? Contact us through NDesk.

Available in NChat V4. V4 is activated by the implementation team: request yours through NDesk.

Best regards, The New Byte Team