The AI that handles your guest on WhatsApp — from the first 'hello' to checkout

24/7 quotes, support with Wi-Fi and locks at the right moment, in any language. No training, no decision-tree chatbot. Connected directly to your PMS.

Try it now

Every reply comes with the source: the PMS listing, the unit's NDocs or company policy. No making things up.

New Byte Demo

online

80%

Resolved on day 1

No training, straight from the PMS

<5s

Average response time

24/7, including overnight

Languages auto-detected

PT, EN, ES — and more on demand

11pm quote becomes a booking at the competitor

Guest messages outside business hours and gets a reply the next day. By the time your team opens WhatsApp, the customer has already paid somewhere else.

Same 5 questions, every single day

"Do you accept pets?", "Is there a pool?", "What time is check-in?". Your team spends hours/day repeating what's in the listing.

Foreign guest, monolingual team

Message arrives in English or Spanish; whoever is on duty doesn't reply, or runs it through Google Translate and the conversation goes cold.

Stage 1 · Before booking

Nia turns curiosity into a booking link

Asks dates, destination and pax. Queries your PMS in real time. Shows the units you prioritized first. Filters by amenity. Sends the booking link.

Smart questionsDates, destination, number of guests in natural conversation.
Real-time availabilityStraight from your PMS, no cache.
Commercial ranking 1-5⭐You decide which unit shows up first.
Filters by amenityPool, pet, ocean view, BBQ, parking.
30-min sessionAfter that, the conversation is queued for a human with full context.

The ranking is yours, not the AI's. You set each unit's stars — Nia respects them.

Stage 2 · Booking confirmed

Rules and check-in, without exposing what's not yet allowed

Guest paid. Wants to know times, rules, how to find the building. Nia replies — but Wi-Fi password and lock code stay locked until after check-in.

Same content, different rules per channel. NDocs separates what can be said on Airbnb, on WhatsApp and on Booking.

It's not KB gatekeeping — it's access control by booking stage.

Stage 3 · During the stay

Wi-Fi, lock, AC — at the exact moment

Starting at check-in, Nia unlocks the `inhouse` layer of NDocs. Passwords, codes and equipment instructions become available.

public
Before booking
- 110V outlets
- Pet policy
- 3rd floor without elevator
booked
Booking confirmed
- Building rules
- Check-in process (no codes)
- Shower takes 2min
inhouse
After check-in
- Wi-Fi password
- Lock code
- Breaker is in the laundry room

Stage 4 · Escalation

Nia knows her limits — and hands off the baton with everything written down

Maintenance request, complaint, out-of-scope ask? Nia confirms the handoff, and NChat receives the summary: original question, sources consulted, language, sentiment.

Mariana · Casa Marina

transferred by Nia

There's a leak under the kitchen sink. It's pretty bad.

I'll connect you with our team to fix the leak. Is that okay?

Human approval before the handoff. Agent receives context, doesn't start from scratch.

No black-box confidence score. Nia tells you exactly what she tried and where she got stuck.

Capabilities

What she does at every stage

Functions that span the whole journey — whether it's a quote, a booking or a stay.

Auto multi-language

Detects Portuguese, English, Spanish and replies in the same language. No setup.

Native audio

Guest sends a voice note? Nia transcribes, reads, replies in text.

Native image

Photo of the balcony, of the jammed lock, of the AC remote — Nia reads the context.

Commercial ranking

You set 1-5⭐ per unit. Nia shows the 5⭐ ones first in results.

3 visibility levels

`public` / `booked` / `inhouse` — the right info at the right stage.

Escalation with context

When a human is needed, the agent gets the question + sources + suggestion.

Where the truth comes from

3 sources, 1 clear hierarchy

Nia queries them in this order. The PMS wins. NDocs complements. NLearn closes the loop, learning from what your team resolves.

Learn more about NDocs

Learn more about NLearn

How we connect your PMS

Outcomes

What changes in your business

Not a feature. An operational consequence.

Bookings that came in the morning now come overnight

Full quote 24/7, no leads going cold.

Team focuses on what drives revenue

Out of repetitive questions, into real hospitality.

You serve markets you didn't speak to

English, Spanish — without hiring a translator.

Zero password leaked to who shouldn't see it

Access level tied to booking status.

Testimonial

Users recommend

Nia transformed my operation. I used to lose late-night bookings because I couldn't reply fast. Now it handles almost everything and I finally sleep. In a month my conversion rate went up 30%.

Camila Pereira

Manager of 45 units in Florianópolis

Ready to let Nia handle messages on your team's behalf?

Book a demo and watch Nia reply in real time, with your units from your PMS.