CHANGELOG

What's new at New Byte

Follow the public roadmap and everything we ship across our products.

PUBLIC ROADMAP

What we're building

Full transparency on what's shipping, what comes next, and what's on the horizon. Voting on priorities is coming soon.

01
Now
Shipping this cycle
NChat
NChat V4
The new version of NChat is live, with WhatsApp Campaigns, tours that explain each screen and WhatsApp calls on request. Upcoming features are listed under Next.
NChat
WhatsApp message template builder
Create and edit official WhatsApp templates right in NChat, without opening the Meta dashboard.
NFy
Automatic booking messages you can edit yourself
Adjust the text, timing and property of automatic booking messages at any time, without opening a ticket.
NChat
Reservations panel inside NChat
See the guest's reservations without leaving the conversation, with the details the team needs during support.
NChat
Forward messages and send contacts on WhatsApp
Forward a message to another conversation and send a contact card to the guest, straight from NChat.
NCollect
NCollect: guest identity verification
The selfie sent during check-in registration is matched against the document photo, with no manual work for the host.
NLearn
NLearn: insights by day and custom date range
Filter insights by a single day or by any date range.
Nia
Nia Quotes for Ayrton and Guesty users
The quotes AI will also quote and close reservations for accounts on Ayrton and Guesty.
02
Next
Coming months
NChat
Sentiment analysis in customer service
Alerts for agents and automation triggers based on the tone of the conversation.
NChat
Agent Kanban and improved pipeline
Track conversations and opportunities in columns, with a more complete pipeline.
NChat
Accept or decline booking inquiries in NChat
Reply to booking inquiries right in NChat, without opening another platform.
NChat
Effective contact blocking in NChat
Blocking that actually stops messages from being sent, not just muting the conversation like today.
Platform
Native Hostfully integration
Hostfully hosts get to use Nia and NChat with native sync of bookings and availability.
03
Later
Under exploration
Platform
Avantio integration (Channel Manager)
One more supported channel manager, in addition to Stays, Ayrton and Guesty.
NChat
Franchise mode: isolation by team
Operations by market with isolated local teams. Each host only sees the conversations from their own region.
NChat
Internal notes by team
Private notes inside the conversation, visible only to the team in charge. Context without noise for the guest.
NLytics
Nia qualitative metrics
Evaluate the quality of Nia's replies beyond quantitative metrics, using AI to judge AI.
Nia
Nia understands requests for a specific property
When the guest mentions the property's internal name, Nia goes straight to the right option instead of quoting everything.
NLytics
Overall AI usage dashboard
New panel with aggregated AI usage: data summed across all agents, monthly breakdown and centralized charts.

HISTORY

What we've shipped

Everything that left the roadmap and is now in production. Release notes per product, newest first.

October 2026

NChatNew·October 6, 2026

The same WhatsApp on the phone and in NChat, at the same time

The number on the phone's WhatsApp Business now also works in NChat, with the history preserved and no need to change numbers.

Read the full update

NiaNew·October 6, 2026

Nia SDR: the AI that talks to property owners before your team does

The Owners SDR agent gives an immediate reply to anyone who has a property and wants to learn about your management service, qualifies the conversation and hands it to your team in NChat, with context already in hand. Enabled through NDesk.

Read the full update

NiaNew·October 6, 2026

Nia closes the reservation without the guest leaving WhatsApp

From quote to confirmed reservation in the same conversation: Nia completes it through your website's booking link or with payment collected directly on WhatsApp.

Read the full update

NLyticsNew·October 5, 2026

NLytics: the property owner agent now has a panel on the dashboard

The property owner agent's conversations are now in NLytics, in the Owners SDR category, with their own panel and a place in the Conversations by Agent bar of the overview. It appears when the account has 10 or more conversations from this agent.

Read the full update

NChatImprovement·October 2, 2026

NChat app: Conversations as the home screen, search and filters in view, notification bell and Apps tab

The NChat app has a new navigation: Conversations is the home screen, search stays at the top, filters are always in view, notifications moved to a bell and apps got their own tab.

Read the full update

NChatNew·October 2, 2026

Understand the metrics: NChat reports now explain each indicator right on the screen

Every NChat report screen now has an Understand the metrics button that highlights one metric at a time and explains what it measures and how it is counted.

Read the full update

NChatNew·October 2, 2026

The new version of NChat is live: what has changed and what's coming

NChat V4 is here with WhatsApp campaigns and self-explaining reports, and paves the way for message templates, coexistence, calls and booking messages you can edit yourself.

Read the full update

September 2026

NChatImprovement·September 30, 2026

WhatsApp: NChat shows why a message could not be displayed

When a message arrives that WhatsApp does not deliver through the API, the notice in the conversation now includes the reason provided by Meta, in plain text.

Read the full update

NChatImprovement·September 30, 2026

NChat: the grammar correction button is back in V4

With the OpenAI integration enabled, one click corrects the grammar of the text you typed before sending. The button existed in the previous version and is back in V4.

Read the full update

NChatNew·September 30, 2026

WhatsApp calls from NChat, with recording and transcription

Make and receive WhatsApp calls without leaving NChat. The call is recorded and transcribed. Available on request.

Read the full update

PlatformFix·September 30, 2026

September 2026 fixes

What was fixed in September in NChat (V4), the app and NCollect: lost notifications, WhatsApp messages that disappeared, numbers with and without the ninth digit, a consolidated PDF that did not reach the front desk and more.

Read the full update

NChatImprovement·September 30, 2026

NChat: inbox settings in Spanish

Spanish-language accounts now see the inbox settings screen translated, including in the explanatory tour. Before, part of the text appeared in English.

Read the full update

NChatImprovement·September 28, 2026

NChat: a more consistent and accessible conversation sidebar

Buttons in the same place across all sections, translated text, and edit and delete actions also visible from the keyboard and on touch.

Read the full update

NLearnNew·September 21, 2026

NLearn now works with Guesty

Guesty users now get NLearn with the same features available to Stays and Ayrton users: reading conversations, improvement suggestions and updates to the property documentation in NDocs.

Read the full update

NCollectNew·September 19, 2026

NCollect: mark the contract as signed in the booking

A mark in the booking records that the contract was signed, with its own tag next to the status and document tags. A manual mark, which does not change the booking status and can be undone.

Read the full update

NChatNew·September 18, 2026

Understand the settings: a tour of macros and automations in NChat

A button on the macros and automations screens opens a step-by-step guide that explains what each field does, when the rule fires and what happens when it runs.

Read the full update

NChatImprovement·September 17, 2026

WhatsApp: the link you send reaches the guest with a preview

Links sent from NChat on WhatsApp now arrive with the website's preview card: title, description and image. Before, only the clickable address arrived.

Read the full update

NiaNew·September 14, 2026

Nia checks in NCollect whether all guests have sent their documents

When the conversation is about the booking's documents, the Support AI checks NCollect and answers whether all guests have already sent theirs. If someone is missing, it says who has not sent yet.

Read the full update

NCollectImprovement·September 12, 2026

NCollect: notes field in the booking

The host gets a free text field in the booking details to write down whatever is needed. The note is saved in the booking, only the company sees and edits it, and the guest does not see it.

Read the full update

NCollectImprovement·September 11, 2026

NCollect: consolidated PDF with property, check-in and check-out in the header

The header of the consolidated PDF, which showed only the booking identifier and the company, now also shows the property, the check-in and the check-out. The front desk identifies the period without checking another system.

Read the full update

NCollectNew·September 11, 2026

NCollect: mark the booking's documents as approved

After checking the documents, the host marks the booking as approved, and undoes it if needed. The tag appears in the details and in the list, without blocking the booking's progress. Turned on and off in the company settings.

Read the full update

NCollectImprovement·September 10, 2026

NCollect: selfie from the gallery, if you allow it

An option in the company settings defines whether the guest can upload the selfie from the phone's gallery. The host turns it on or off, with no need for support.

Read the full update

NChatNew·September 9, 2026

Understand the settings: inbox tour in NChat

Inside each inbox's settings, a button opens a step-by-step guide that explains the effect of each option on support. In Portuguese, English and Spanish.

Read the full update

NChatImprovement·September 8, 2026

WhatsApp campaigns: total cost visible before sending

When creating a campaign, NChat shows how much will be spent with the selected message templates, and the amount updates when the selection changes.

Read the full update

NChatImprovement·September 1, 2026

NChat notifications now say who sent the message

The alert shows the name of the sender (contact, agent or bot) and a snippet of the message, in the account's language. Before, it showed only the conversation number, in English.

Read the full update

NLearnNew·September 1, 2026

NLearn: download each property's insights report as a PDF

One click on the Property Health table generates the operational insights report for that unit — overview, recurring issues, breakdown by area and categories.

Read the full update

NCollectNew·September 1, 2026

NCollect inside the NChat apps

NCollect can be opened inside NChat, in the apps area. The team checks document collection and replies to the guest on the same screen, without switching systems. Activation through NDesk.

Read the full update

August 2026

PlatformFix·August 31, 2026

August 2026 fixes

What was fixed in August: a photo that failed with no explanation and an optional field that blocked submission in NCollect, a team agent labeled as AI in NLearn and an account list that did not scroll in the NChat app.

Read the full update

NCollectImprovement·August 28, 2026

NCollect: a guest can take over a registration another guest started

If someone opened a booking slot and did not finish, another guest can take over the form and complete the registration. They confirm first, and the data of whoever started is deleted.

Read the full update

NFyNew·August 25, 2026

NFy: early check-in, late check-out and gap night offers

NFy now offers guests early check-in, late check-out and the open nights between bookings, in Portuguese, English and Spanish, with a fixed amount or a percentage of the nightly rate. The guest accepts, your team approves.

Read the full update

NChatImprovement·August 20, 2026

NChat V4: the features you already used stay with you

The new version of NChat keeps what your operation already used: Kanban, canned responses with attachments, CSAT, reports and the lock between bot and agent.

Read the full update

July 2026

PlatformFix·July 31, 2026

July 2026 fixes

What was fixed in July: the guest who got stuck on the documents step in NCollect and the unnamed categories in the NLearn insights charts.

Read the full update

NiaImprovement·July 21, 2026

Nia tells guests the bed types in the property

When a guest asks what the beds are like, the Support AI answers right in the conversation with the bed types of each property, without waiting for someone on the team to check.

Read the full update

NCollectImprovement·July 21, 2026

NCollect: manual "Sent to front desk" marking and template deletion

In the booking details, the host manually marks that the documentation has already been sent to the front desk, and the mark shows in the header. Form templates got a delete button.

Read the full update

NCollectNew·July 17, 2026

NCollect: guest document collection and automatic sending to the front desk

Document collection before check-in now happens on its own. Each booking generates a unique link, the guest fills everything in from their phone and the front desk receives the ready PDF, without you in the middle.

Read the full update

NChatImprovement·July 3, 2026

The NChat app now does what only the web could do

Create contacts, full search, team filters, edit attributes, macros and Meta templates: the NChat app now does what only the web could do.

Read the full update

PlatformNew·July 1, 2026

New Byte now integrates with Guesty

Those who manage properties with Guesty can now centralize guest service in New Byte: NChat's single inbox, automatic WhatsApp notices, support AI and digital check-in.

Read the full update

June 2026

NChatImprovement·June 10, 2026

Lock between bot and agent now applies to all accounts

The lock that prevents an agent from replying over the bot during automated service, previously only in pilot accounts, now applies to all NChat accounts.

Read the full update