🚀 NChat V4 is live
The new version of NChat brings two features you can use today and paves the way for the next ones. The update is not automatic: contact us through NDesk and our implementation team will activate the new version on your account.
Available now
WhatsApp campaigns
Reach your contact base without leaving support. Pick contacts by label, select an approved template, see the estimate before sending and schedule it. Replies land in your inbox like any other conversation.
Understand the metrics
Reports now explain themselves. A button on every report screen highlights one metric at a time and explains what it measures and how it is counted. See the details.
Coming soon, in the same version
- Message template builder: create WhatsApp templates without opening the Meta dashboard, in three steps, with a phone preview alongside and errors explained before you submit for approval.
- WhatsApp on your phone and in NChat: the same number on your phone and in NChat, at the same time.
- WhatsApp calls from NChat: with recording, transcription and team rules for answering.
- Booking messages you can edit: confirmation, check-in instructions, payment reminder and post-stay review. Adjust text, timing and property at any time, right in NChat, without opening a ticket.
- And more: sentiment analysis with agent alerts and automation triggers, an AI SDR to qualify property owners, analyst Kanban and an improved pipeline, a quoting AI that closes the booking without leaving WhatsApp, and accepting or declining booking inquiries inside NChat.
Each feature gets its own entry here in the updates tab when it's released.
How to activate
The update is not automatic. Contact us through NDesk and our implementation team will activate the new version on your account.
Best regards, The New Byte Team