Solutions / AI on OTAs

Your Airbnb reply in 3 seconds, not 3 hours.

The short-term rental AI used by Brazil's largest professional hosts. Connected to your PMS, Nia handles Airbnb, Booking and Expedia 24/7 — and learns from your team.

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+80%of queries solved by AI

17 milunits managed

+200hosts trust New Byte

iPhone mockup — Airbnb conversation answered by Nia

The problem

Late night, weekend, holiday. OTAs don't sleep. You shouldn't either.

Vacation-rental hosts know it: the reply window equals the booking. Every minute of delay is a guest going to the listing next door.

Dropping Airbnb score

Took 3 hours to reply? Goodbye Superhost. Booking and Expedia penalize slow replies too. Ranking drops, impressions disappear, bookings go to the competition.

Guest goes to the neighbor

Pre-booking question with no reply = booking closed at the next listing. Every minute of delay is a lost night.

Your team needs to sleep

Messages arrive at 2am, in another timezone, on the weekend. Without a night shift you choose: lose bookings or lose people.

01 · Conversation

Airbnb, Booking, Expedia answered in seconds — in one inbox.

Connected to your PMS, Nia replies in seconds with all the booking context. The Omnichannel hub shows every OTA conversation in one place — a human steps in only when needed.

app.newbyte.net.br · Central Omnichannel

First-response time3min 42s7-day average↓ 22%

Resolution time47min7-day average↓ 8%

Conversations resolved312Last 7 days↑ 14%

CSAT4.787 responses↑ 0.2

Operational health on a single screen. No need to open 3 different dashboards.

02 · Training

Trained your way — and you see what it knows.

Unlike other AIs, Nia's training is not a black box. You control, audit and track everything it learns.

NDocs — layered, auditable knowledge

Nia's knowledge base in layers: company-wide policies + per-property instructions. Versioned and traceable — you see exactly what it knows and why.

nlearn.newbyte.net.br/ndocs

stays_id: 7821

Marina Building · Unit 502

public

110V outlets. Pets allowed (R$80/day fee). No elevator — 3rd floor.

booked

Check-in from 3pm. Building enforces silence after 10pm. Electric shower, ~2min warm-up.

inhouse

Wi-Fi: marina502 · Password: praia2026. Circuit breaker is in the laundry, next to the washer.

NLearn — learns from your support

Nia refines on every conversation, including learning from human support: when someone on your team takes over, it learns from that answer.

nlearn.newbyte.net.br/queue

Review queue

12 pending

HighPet policy12m ago

Pet policy — Marina Building

Pets allowed with R$80/day fee, 1-pet limit per booking.

HighWi-Fi1h ago

Wi-Fi password — Praia Brava House

Network praiabrava_hospedes, password guarda-sol-2026, stable signal in every room.

MediumParking3h ago

Rotating parking — Downtown

Shared rotating spot. Penthouse has priority between 10pm and 6am.

LowEvents5h ago

Events at the party room

Allowed via the condo's app reservation. 20-people cap.

Every change is traceable. Each week it sounds more like you.

Results

5 effects that show up in the operation.

Not just features. Practical consequences for the professional host.

More pre-booked stays

Reply in seconds = score climbs = ranking climbs = more impressions. Bookings close at your listing, not the neighbor's.

Front desk back to guests

Team stops spending 3-4h/day answering OTA chats. Serves in-house guests, upsells, closes tours, generates ancillary revenue.

Superhost kept effortlessly

Response rate up to 100%, response time in seconds. The badge no longer drops due to a forgotten 2am message.

No night shift

Late night, weekend, holiday — Nia replies. No overnight payroll, no overtime.

Scale without hiring

Double the properties without doubling the support team. AI scales in seconds; people take months to train.

Prerequisite

Nia needs the PMS you already use.

Nia connects to your PMS to know availability, rates, policies and booking data. Without a PMS it doesn't work — an honest prerequisite, not a footnote.

OTAs covered

Airbnb

Chat and response rate (Superhost)

Booking.com

Messaging and response ranking

Expedia

Guest chat

+ any other OTA with chat connected to your PMS.

Supported PMS

Available today

Stays

Ayrton

Coming soon

GuestySoon

HostfullySoon

AvantioSoon

Where the truth comes from

3 sources, 1 clear hierarchy

Nia queries them in this order. The PMS wins. NDocs complements. NLearn closes the loop, learning from what your team resolves.

The better your PMS is configured, the stronger the guarantee — and that's exactly what the Activation Program certifies.

Activation Program

Assisted implementation, with certified configuration.

Nia only performs with the right setup. That's why onboarding is a time-boxed program with deliverables: we configure, train and certify your operation together with you.

Group mentoring

Live cohorts guiding your team through what matters for Nia to perform.

Ecosystem tutorials

NDocs, NChat and NLearn explained step by step, at your pace.

Video training, recorded and live

Recorded content to revisit anytime + live sessions to ask real people.

Individual configuration reviews

1–2 sessions where New Byte audits and certifies your setup (PMS + NDocs).

Certified configuration seal

At the end of the program your operation gets the seal — and only then the guarantee clock starts.

It takes your time and our team alongside — it's not automatic. That's why we can guarantee the outcome.

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Guarantee

The strongest guarantee on the market — because we certify before we promise.

With the certified configuration seal, Nia resolves 60%+ of conversations in 60 days.

Didn't hit it? First we redo configuration and training at no cost. Still short? We refund the Activation Program investment.

The guarantee clock only starts after the certified configuration seal.

Your part

A well-configured PMS (we certify it in the Activation Program)
Complete the training — recorded and live
Follow New Byte's guidance

Our part

Nia resolving 60%+ of conversations in 60 days — or your money back.

Cancel anytime, no lock-in.

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Proof

Used by Brazil's largest professional hosts.

Not a marketing promise. Real operations running with New Byte today.

Schedule

Ready to enter certified and guaranteed?

Tell us quickly about your operation. If you already have a PMS, the calendar unlocks right away.

Takes 1 minute. Just to see if Nia already makes sense for you today.

Frequently asked questions

Do I need a PMS to sign up?

Yes. Nia needs the PMS to know availability, rates, policies and booking data. Today we support Stays and Ayrton; Guesty, Hostfully and Avantio soon. Without a PMS you can join our waitlist.

What is the Activation Program?

A structured onboarding: group mentoring, tutorials (NDocs, NChat, NLearn), recorded and live video training, and 1–2 individual sessions where New Byte audits and certifies your setup. You then receive the certified configuration seal.

How does the guarantee work?

With the certified configuration seal, Nia resolves 60%+ of conversations in 60 days. Didn't hit it? First we redo configuration and training at no cost. Still short? We refund the Activation Program investment.

Why does the guarantee clock start only after the seal?

Because Nia's performance depends on a well-configured PMS and NDocs. We only guarantee what we certify — so the configuration is audited before the clock starts.

Does Nia learn from my team?

Yes. When a human takes over a conversation, NLearn learns from that answer and feeds it back to the base (NDocs). Every change is traceable; each week Nia sounds more like you.

Which OTAs does Nia handle today?

Airbnb, Booking.com and Expedia — and any other OTA with chat connected to your PMS.

Is there a lock-in contract?

No. Cancel anytime. The Activation Program is an entry investment with deliverables and a guarantee; the recurring plan has no early-termination fee.

Can I add multiple users?

Yes, unlimited users in the Omnichannel Hub, with different profiles and permissions.

Stop losing bookings to whoever replies faster.

Enter certified, with the best short-term rental AI — and a guarantee the market won't give you.

Book implementation →

Your Airbnb reply in 3 seconds, not 3 hours.

Late night, weekend, holiday. OTAs don't sleep. You shouldn't either.

Dropping Airbnb score

Guest goes to the neighbor

Your team needs to sleep

Airbnb, Booking, Expedia answered in seconds — in one inbox.