Every channel, one inbox
NChat brings WhatsApp, Instagram, Airbnb, Booking and Expedia together in a single panel. Your team replies faster, with more context and less chaos.
Fragmented support costs bookings
When every channel has its own inbox, messages slip through, context vanishes and guests are left waiting.
Agents juggling 5 screens
Personal WhatsApp, Airbnb dashboard, Booking, Instagram, email. Time lost between tabs turns into unanswered messages.
No visibility into who did what
Your PMS has no assignments, tags or metrics. Conversations get lost between agents; managers have no idea who replied or how long it took.
Guests left hanging after hours
A message comes in at 11pm and the reply lands the next day. Without a chatbot and AI, every conversation has to wait for the team.
Wherever your guest is, NChat is too
Plug in your direct channels and the marketplaces. Everything lands in the same inbox.
WhatsApp
Instagram
Airbnbvia PMS
Bookingvia PMS
Expediavia PMSIntegrations via Stays and Ayrton. Inbound messages auto-translated through Google Translate.
Everything you need on one screen
Unified inbox
Every channel in one queue, with filters by channel, tag, team, status and priority.
Teams and tags
Auto-assignment by specialty, configurable capacity, color-coded labels and collision detection — two agents never reply to the same guest.
Canned responses
Saved templates triggered by shortcut (`/`) and business hours configurable per inbox.
Internal notes + custom attributes
Internal team comments and custom fields on contacts and conversations to match your workflow.
Mobile, audit logs and priorities
Mobile app for agents, audit logs for compliance and priority levels for escalation.
Users recommend
Before NChat my team was lost between tabs. Now it's all in one place. Response time dropped from 40 minutes to under 5. Best of all, I can see exactly how each agent is performing.
Centralize your support today
See how NChat can organize your support operation in a tailored demo.