Solutions  /  NFy

The right message, to the right person, at the exact moment of the booking.

NFy notifies guest, owner, cleaning team and concierge automatically — at every step of the journey. Official WhatsApp Business API, Meta-approved templates, native integration with your PMS.

See it in action
5
Recipients per booking
Guest, owner, cleaning, concierge, team
24/7
Automatic delivery
Nobody pressing "send"
1-click
Native integration
Booking in the PMS triggers the flow
The problem

Manual communication becomes forgotten messages, noise, and account blocks.

  • Forgot to send the gate code. Again.

    30 bookings a month, 30 times pasting the same text. One miss is a guest stuck at the gate at midnight.

  • The owner finds out about the booking by accident.

    Whoever runs the property is out of the loop. Cleaning shows up without a brief. The concierge calls asking who you are.

  • Personal WhatsApp gets blocked. Approved templates deliver.

    Manual sending from a personal number gets flagged as spam. A guest with no checkout reminder becomes a complaint.

Who gets what

Five people, five different messages, same event.

It's not one message with a recipient list. It's distinct content for every role in your operation.

  • Guest

    Confirmation, arrival instructions, codes at the right time, review request.

  • Owner

    New booking, net amount, dates, property occupancy.

  • Cleaning team

    Scheduled check-out, time, property — to plan cleaning without a phone call.

  • Concierge / building doorman

    Guest data + attached documents via email and WhatsApp.

    Brazil-only

  • Internal team

    Operational events (check-in done, incidents, PMS updates).

How it works

Configure once, run forever.

  • Mass sends

    A single broadcast to every active guest, every owner, or a specific segment. WhatsApp at scale, without falling back to informal broadcast lists.

  • Pix charging

    Bookings and extra fees (cleaning, pet, extra guest) charged automatically via Asaas. Pix link on WhatsApp, no typing.

    Full financial layer in NPay.

  • Multi-language

    Elite plan includes templates in up to 2 additional languages (English, Spanish). International guests get messages in their language.

    Available from the Elite plan.

  • Configure once, run forever

    Templates, triggers, recipients and timing configured with your implementation team. You only review the result.

    Configured notifications
    • Booking confirmedPMS · event
    • Pre check-inSchedule · 1 day before
    • Check-inSchedule · arrival day
    • Pre check-outSchedule · 1 day before
    • Check-outSchedule · departure day
    New notification
    Trigger
    PMS · booking confirmed
    Template
    welcome-marina-v3
    Recipient
    Guest + Owner
    Schedule
    Immediate

Meta-approved templates. Official WhatsApp Business API — no block risk, proven delivery rate.

Stop copying and pasting messages. Start operating.

We connect your PMS to NFy and your team gets back the time they were spending typing gate codes and reminding owners.