Solutions / NCollect

The front desk receives the documents on its own. You just watch the check-in happen.

Guest fills it out on their phone. NCollect builds the PDF and delivers it to the front desk — by email or WhatsApp, however the building accepts it.

See how it works

24k

documents collected/month

3 min

average guest fill time

documents lost

The problem

Collecting documents and forwarding them to the front desk shouldn't take up your day

Manual collection burns hours, opens gaps, and still draws complaints from the front desk. NCollect takes you out of the loop.

Asking for documents one by one over WhatsApp

Message after message, guest after guest. Forgotten documents, late bookings, photos buried in chat threads.

Front desk complaining about incomplete registrations

Building manager chasing data, building demanding printed format. And you're the bridge that has to explain it all over again.

Audits that never close

Documents scattered across folders and chats. When the inspection comes, no one finds anything and the operation looks amateur.

01 · The booking comes in

A new booking lands in the PMS. The link goes out on its own.

As soon as the booking shows up in your PMS, NCollect fires the collection link to the main guest's WhatsApp. Without you opening the system.

02 · The guest on their phone

They do it all themselves. In three screens.

List of guests on the booking, personal details, document photo. All in a link that opens straight on the phone, no app to install.

Booking guests

Lucas Silva

Done

Guest 2

Pending

Start

You define the fields: ID, nationality, vehicle data, attachments.
Multiple guests on the same booking through the same link.
Automatic reminder before check-in for anyone who hasn't filled it out yet.

03 · The front desk receives it

Every front desk has its own quirks. NCollect delivers the way they accept it.

A standardized PDF with guest data, document photo and booking info — delivered by email or WhatsApp, whichever the front desk prefers.

NNCollect

PDF · 1 de 2

Guest registration · Booking 1234

Guest	João Silva
Document	RG 12.345.678-9
Nationality	Brazilian
Apartment	502
Check-in	12 jun · 15:00

ID · front

ID · back

frontdesk@marina-bldg.com

Received at 2:32 PM

Building manager · WhatsApp

Received at 2:32 PM

No moving folders. No forwarding photos. No building manager chasing you.

04 · Your manager view

You follow along. You don't operate.

Booking kanban with status per guest, automatic reminders for those who haven't sent it, and messages centralized in NChat.

Connects with what you already use.

Stays
Channel manager (PMS)
Ayrton
Channel manager (PMS)
WhatsApp Business
Native channel
NChat
Support hub
Fechaduras inteligentes
Automatic access dispatch
Portarias de condomínio
Email and WhatsApp

Frequently asked questions

How does the guest receive the collection link?

Automatically via WhatsApp as soon as the booking lands in the PMS. The main guest gets it first; automatic reminders go out before check-in for anyone who hasn't filled it in yet.

Which documents are accepted?

ID, Passport and Driver's License. The system requests a photo of the front and back of the document.

Do all guests on the booking need to fill it out?

The main guest receives the link and completes the process first. Other guests can do the same right after — whether it's mandatory depends on your company's settings.

How does the dispatch to the front desk work?

After collection, NCollect generates a PDF with the full guest data and sends it automatically to the front desk via email or WhatsApp, with no action needed from the manager.

Do NCollect messages show up in NChat?

Yes. Every message sent by NCollect — including collection links and reminders — appears in NChat, giving full visibility over the operation.

Stop chasing IDs. Stop explaining the booking to the front desk.

See in 20 minutes how NCollect runs on your PMS.