September 2026 fixes

September closed with a large batch of fixes in NChat (V4), the app and NCollect. Several items are the kind nobody opens a ticket for, but that eat up time during the day: a notification that does not arrive, a list out of order, a PDF that does not go to the front desk.

NChat (V4)

Notifications: when two events happened in the same conversation within a few seconds, the alert for the first one was lost, both the push notification and the email; only the most recent went out. Now both arrive. The bell still shows only the most recent notification for each conversation.
Conversation list order: conversations with "Awaiting first contact" stayed pinned to the top in any sort order. Now the list follows the chosen order. To see them first, use "By status: Most urgent first".
Agent kanban: the search bar was misaligned and the magnifying glass covered the typed text. Now the bar is aligned with the header and the text shows in full.
WhatsApp, messages that disappeared: two situations made the message disappear without warning: a location with a very long title and messages of types the official API does not support. In the second case, neither contact nor conversation was created, and a lead coming from an ad arrived with the conversation "starting out of nowhere". Now the location is displayed, and the unsupported message creates the contact and the conversation and becomes a notice in its own bubble, in the account's language. Applies to WhatsApp through the official API.
WhatsApp, numbers with and without the ninth digit: an inbox registered without the ninth digit could stop receiving messages sent with the 9, silently discarded, and an old contact saved without the 9 became a new contact, splitting the history. Both cases were fixed: the message lands in the right inbox and in the usual contact. Also applies to numbers from Mexico. Contacts that were already duplicated by this problem are not merged automatically.
Reports: in the agent ranking, a tie could make an agent appear on two pages or on none. The CSV files for agents, inboxes and teams now come out sorted by name. Calculations and columns do not change. If you use a spreadsheet that depended on the old order, it is worth checking.

NChat app

iPhone: the conversation stayed highlighted in gray after scrolling the list with a finger over it, and only went back to normal when tapping another one. Now it goes back to normal as soon as scrolling starts. Also applies to the bell's notification list.
Large font: with the phone font at maximum size, the "Conversations" title wrapped onto three lines and the filters appeared cut off. Now the title takes at most two lines and all filters are legible, in a scrollable row, including "Clear".

NCollect

Date of birth: on the guest review screen, the date appeared one day earlier for those in the Brazil time zone. The saved data, the PDF and the webhook were already correct; only the screen was wrong. Now the review shows the date exactly as it was typed, in any time zone and in the three languages.
Booking marks: after marking "Sent to front desk" or documents approved, the screen could go back to showing the booking as unmarked for up to 30 seconds, next to the success notice, and the team clicked again thinking it had failed. Now the mark appears right away and does not undo itself. Marking or unmarking also no longer touches the booking's note.
Open slot not filled in: it appeared as "In progress", the same as a slot someone was actually filling in, and stayed that way indefinitely. Now it has its own label and returns to "not started" after a while.
No internet: an action taken without a connection, by the guest in the form or by the host in the panel, kept loading and ran on its own when the network came back, without warning. Now it fails right away, with an error message, and is not executed later on its own.
PDF from a scanner app: documents sent as a PDF made by a scanner app, or by the iPhone's "save as PDF", left the booking completed but without the consolidated PDF, and trying again did not solve it. Now these files are processed normally and the consolidated PDF is generated.
Very large PDF: a booking with many photos and documents generated a consolidated PDF above 40 MB, which did not reach the front desk on WhatsApp; in extreme cases, it was not even generated. Now it always comes out within that limit, with the images reduced according to the quantity and the documents legible.
Templates: cards in the same row had different heights in the template list. Now they have the same height, on the phone and on the computer. Visual tweak only.

Best regards, The New Byte Team