Call and answer on WhatsApp, inside NChat 📞

Many property owners do not want to send a message: they call. Until now, that call happened on a team member's phone, outside NChat, with no record in the conversation and without the rest of the team knowing what was agreed. Now NChat makes and receives WhatsApp voice calls through the official calling API, and the call is recorded and transcribed.

What you get

• Make and receive: the agent calls the contact and also answers whoever calls the number, all from NChat.
• Recording and transcription: the call is recorded and transcribed.
• Good for talking to property owners: many people prefer to call, and now that conversation also goes through NChat.

How it works in practice

The property owner calls the operation's WhatsApp number. Whoever is in NChat answers right there, with no need for a phone in hand. Once the call ends, the recording and the transcription are kept: whoever takes over the case later reads what was agreed instead of depending on a summary from the person who answered. In the other direction, the agent calls the contact from NChat when the matter is faster to resolve by voice.

Availability

• On request. Activation is done by our team: ask through NDesk.
• To use calls, the WhatsApp number works only through NChat, without the WhatsApp app on the phone. Our team explains what that changes before enabling it.
• Calls do not work in coexistence, the mode in which the same number stays in the phone app and in NChat at the same time.

Best regards, The New Byte Team