The inbox, explained option by option 🧭

The inbox is where the operation defines how each channel is handled: who replies, at what hours, what applies to that channel. There are many options, and the question kept coming up: "what does this setting change in my support?". Until now, the answer came by trial and error or through a support ticket. Now it is inside the screen itself.

What changes

In Settings → Inboxes, inside each inbox, the Understand the settings button opens a tour that highlights one option at a time and explains its effect on support.

The tour covers:

• General inbox settings.
• Collaborators.
• Business hours.
• The other sections, depending on the channel type.

How it works in practice

Whoever is setting up a new inbox, or reviewing an existing one, clicks the button and follows the step-by-step guide. Each step points to an option on the screen and says what it controls. It helps someone joining the team who needs to understand how support is organized, and someone who has used NChat for a long time but was never sure what a specific option did. You can open the tour as many times as you need.

Good to know

• The tour only opens when you click the button. It does not appear on its own.
• It does not save progress: each time you open it, it starts from the beginning.
• It is available in Portuguese, English and Spanish.

Available in NChat V4. V4 is activated by the implementation team: request yours through NDesk.

Best regards, The New Byte Team