NLearn: each property's insights report, as a PDF 🚀
Until now, understanding what was going on in a specific property meant opening it and reading through the conversations one by one. Not anymore: in the Insights area, the Property Health table now has a Download PDF button on every row.
What's in the report
- Overview — occurrences, distinct issues, frustrated guests, team dispatches and unresolved cases in the period.
- Most recurring issues — each issue with its number of occurrences, frustrated guests and urgency level (Urgent, Resolve this month, Monitor).
- Breakdown by area — what happened in each part of the property (front door, bedroom, living room, building) and how it was resolved.
- Occurrences by category — check-in, check-out, amenities, maintenance, complaints and booking changes.
What it's for
It's a document ready to share: send it to the maintenance team to prioritize the month, or show the property owner what the operation handled during the period.
Availability
- Part of operational Insights, exclusive to the Elite plan.
- Customers on other plans can request the 3 free months of Insights from support.
The report covers occurrences logged in guest support — that is, guests who contacted support during the period.
Best regards, The New Byte Team