NCollect without leaving NChat 🧩

The support team spends the day in NChat. That is where the guest asks whether the document arrived, whether someone in the group is missing, whether the front desk has already received everything. To answer, you had to open NCollect in another tab, check and go back to the conversation. Trying to open NCollect inside NChat did not work: the browser refused to display it. Now NCollect can be opened inside NChat, in the apps area, and the team follows document collection without switching systems.

What you get

• NCollect opens inside NChat, in the apps area.
• Checking the booking registration and replying to the guest happen on the same screen.
• Fewer open tabs and less context switching for whoever handles support.

How it works in practice

The guest sends a message: "I already sent the document, is everything okay?". The person handling it opens NCollect in the NChat apps area, finds the booking, checks what arrived and replies in the same conversation. If someone in the group is missing, they let the guest know right there, without leaving the conversation.

Availability

• NCollect needs to be added to your account's apps. To do that, contact our team through NDesk.
• You may be asked to log in to NCollect the first time it is opened inside NChat, because the session is separate from the NChat one.

Best regards, The New Byte Team