Bed types in Nia's answers 🛏️

"Is there a double bed?", "Can two kids fit in the second bedroom?", "Is it a bed or a sofa bed?". Anyone who runs vacation rentals knows these questions. They come in before the booking, the day before the trip and sometimes with the guest already on the way. Until now, Nia did not have this detail, and the question ended up waiting for someone on the team to check and reply.

The Support AI now has the details about the bed types in each property. When a guest asks what the beds are like, it answers with that information.

What changes

• Nia knows the bed types in the property and answers when asked.
• The guest gets the answer right in the conversation, without waiting for the team.
• One less repetitive question in the human support queue.

How it works

1. The guest asks about the beds: how many there are, what type, whether a couple and a child can fit.
2. Nia answers with the bed types of that property.
3. The conversation goes on as usual. If the request is something else, such as an extra bed or a change to the room setup, that remains your team's decision.

Good to know

• Applies to the Support AI.
• What is new is the information. Nia says what exists in the property; what to do from there is still up to you.
• Want to check how Nia is answering on your account? Contact us through NDesk.

Best regards, The New Byte Team