The property owner agent in NLytics 📊

For the property manager who onboards new properties, the owner agent is the first contact with someone who may become a client. Until now, those conversations were outside NLytics: you could track Support, Quotes and Inquiries, but not how many property owners the agent had handled, or how that evolved month by month.

The agent that talks to property owners interested in your management service now appears in NLytics, in the Owners SDR category, alongside Support, Quotes and Inquiries.

What you can track

• Total conversations, unique contacts and average messages per conversation.
• How conversations evolve over time.
• In the overview, the Conversations by Agent bar now includes this agent.
• The list of conversations behind each number.

How it works

1. Open NLytics and select Owners SDR in the agent selector.
2. See how many conversations the agent had in the period, with how many different property owners and how deep they went (average messages per conversation).
3. Follow the evolution over time to know whether owner acquisition is heating up or cooling down.
4. Need detail? Open the list of conversations behind the number and look case by case.

Good to know

• The category appears in the selector when the account has 10 or more conversations from this agent. Below that, nothing changes on your screen.
• The panel is lean, designed to answer "how many property owners is the agent handling?". It does not have the blocks for forwarded leads, completion rate, conversation time, day of the week and recurring contacts.
• It is available in Portuguese, English and Spanish.
• Not using the property owner agent yet? See how it works.

Best regards, The New Byte Team