October 2026 fixes

October brought a batch of fixes in NChat (V4). They are the kind of thing nobody notices when it works, but that cost time during the day when it failed.

NChat (V4)

Numbers with and without the ninth digit: campaigns, conversations started by the team and contact search now recognize the same number with and without the 9, and in Mexico with and without the 1. The contact's history no longer splits in two. Contacts that were already duplicated are not merged automatically.
"More than X days ago" filter: in conversations and contacts, including saved folders and segments, the filter returned an error and the list did not show up, with no warning. It now works normally. Automations were not affected.
Transcript email: when the inbox name had parentheses, commas or quotes, for example "WhatsApp (2525)", the email with the conversation transcript did not arrive. It now arrives with any inbox name.
Mark as unread: when the action failed, nothing happened on screen and it looked like it had worked. Now an error message shows up, in the conversation list and in the agent and pipeline Kanbans.
WhatsApp templates, template already created: when Meta took too long to respond, NChat showed an error even though the template had been created. Now the template appears in the list with a note that it already existed and was imported.
WhatsApp templates, category and name: the Authentication category, which Meta always rejected in this format, was removed from the template builder options. And when the chosen name was deleted recently, the message now says so and asks for another name, instead of reporting a duplicate name.
Notifications: "Mark all as read" no longer marks notifications you did not ask for, the bell counter updates again after a connection drop, and notification times show in the account's language.
Macros and automations: buttons the system would reject, such as deleting someone else's public macro, are now hidden or disabled for those without permission, with the reason.
Calls: whoever places the call now hears the ringing tone until the contact answers, declines or the call drops.

Best regards, The New Byte Team