Write down whatever you need in the booking 📝

Every operation has that detail that fits in no field: the guest said they arrive in the early hours, one of their documents is coming by email, the front desk asked for attention with the car. Until now, the booking in NCollect had no free text field for the host, and those notes ended up in a spreadsheet, a notepad or a message to the team. Now the booking details gained a free text field for the host to record notes.

What you get

• A place, in the booking itself, for the note that fits in no structured field.
• The note is saved in the booking and stays there when the page is reloaded.
• Only the company itself can see and edit it.

How it works in practice

Whoever handles support gets information from the guest that matters for check-in, opens the booking in the NCollect panel and writes the note. Whoever opens the booking later, from another shift or another role, reads the note in the same place, without having to ask. The information stays with the booking, not scattered across conversations.

Good to know

• The guest does not see the note.
• It is not included in the consolidated PDF or in the webhook.
• There is no edit history: the current text replaces the previous one.
• The field is in the booking details.

Best regards, The New Byte Team