CHANGELOG

What's new at New Byte

Follow the public roadmap and everything we ship across our products.

PUBLIC ROADMAP

What we're building

Full transparency on what's shipping, what comes next, and what's on the horizon. Voting on priorities is coming soon.

01
Now
Shipping this cycle
NChat
NChat V4
The new version of NChat is live, with WhatsApp Campaigns, tours that explain each screen and WhatsApp calls on request. Upcoming features are listed under Next.
NChat
WhatsApp message template builder
Create and edit official WhatsApp templates right in NChat, without opening the Meta dashboard.
NChat
Reservations panel inside NChat
See the guest's reservations without leaving the conversation, with the details the team needs during support.
NChat
Forward messages and send contacts on WhatsApp
Forward a message to another conversation and send a contact card to the guest, straight from NChat.
02
Next
Coming months
NChat
Sentiment analysis in customer service
Alerts for agents and automation triggers based on the tone of the conversation.
NChat
Agent Kanban and improved pipeline
Track conversations and opportunities in columns, with a more complete pipeline.
NChat
Accept or decline booking inquiries in NChat
Reply to booking inquiries right in NChat, without opening another platform.
NChat
Effective contact blocking in NChat
Blocking that actually stops messages from being sent, not just muting the conversation like today.
03
Later
Under exploration
NChat
Franchise mode: isolation by team
Operations by market with isolated local teams. Each host only sees the conversations from their own region.
NChat
Internal notes by team
Private notes inside the conversation, visible only to the team in charge. Context without noise for the guest.

HISTORY

What we've shipped

Everything that left the roadmap and is now in production. Release notes per product, newest first.

October 2026

NChatNew·October 6, 2026

The same WhatsApp on the phone and in NChat, at the same time

The number on the phone's WhatsApp Business now also works in NChat, with the history preserved and no need to change numbers.

Read the full update

NChatImprovement·October 2, 2026

NChat app: Conversations as the home screen, search and filters in view, notification bell and Apps tab

The NChat app has a new navigation: Conversations is the home screen, search stays at the top, filters are always in view, notifications moved to a bell and apps got their own tab.

Read the full update

NChatNew·October 2, 2026

Understand the metrics: NChat reports now explain each indicator right on the screen

Every NChat report screen now has an Understand the metrics button that highlights one metric at a time and explains what it measures and how it is counted.

Read the full update

NChatNew·October 2, 2026

The new version of NChat is live: what has changed and what's coming

NChat V4 is here with WhatsApp campaigns and self-explaining reports, and paves the way for message templates, coexistence, calls and booking messages you can edit yourself.

Read the full update

September 2026

NChatImprovement·September 30, 2026

WhatsApp: NChat shows why a message could not be displayed

When a message arrives that WhatsApp does not deliver through the API, the notice in the conversation now includes the reason provided by Meta, in plain text.

Read the full update

NChatImprovement·September 30, 2026

NChat: the grammar correction button is back in V4

With the OpenAI integration enabled, one click corrects the grammar of the text you typed before sending. The button existed in the previous version and is back in V4.

Read the full update

NChatNew·September 30, 2026

WhatsApp calls from NChat, with recording and transcription

Make and receive WhatsApp calls without leaving NChat. The call is recorded and transcribed. Available on request.

Read the full update

NChatImprovement·September 30, 2026

NChat: inbox settings in Spanish

Spanish-language accounts now see the inbox settings screen translated, including in the explanatory tour. Before, part of the text appeared in English.

Read the full update

NChatImprovement·September 28, 2026

NChat: a more consistent and accessible conversation sidebar

Buttons in the same place across all sections, translated text, and edit and delete actions also visible from the keyboard and on touch.

Read the full update

NChatNew·September 18, 2026

Understand the settings: a tour of macros and automations in NChat

A button on the macros and automations screens opens a step-by-step guide that explains what each field does, when the rule fires and what happens when it runs.

Read the full update

NChatImprovement·September 17, 2026

WhatsApp: the link you send reaches the guest with a preview

Links sent from NChat on WhatsApp now arrive with the website's preview card: title, description and image. Before, only the clickable address arrived.

Read the full update

NChatNew·September 9, 2026

Understand the settings: inbox tour in NChat

Inside each inbox's settings, a button opens a step-by-step guide that explains the effect of each option on support. In Portuguese, English and Spanish.

Read the full update

NChatImprovement·September 8, 2026

WhatsApp campaigns: total cost visible before sending

When creating a campaign, NChat shows how much will be spent with the selected message templates, and the amount updates when the selection changes.

Read the full update

NChatImprovement·September 1, 2026

NChat notifications now say who sent the message

The alert shows the name of the sender (contact, agent or bot) and a snippet of the message, in the account's language. Before, it showed only the conversation number, in English.

Read the full update

August 2026

NChatImprovement·August 20, 2026

NChat V4: the features you already used stay with you

The new version of NChat keeps what your operation already used: Kanban, canned responses with attachments, CSAT, reports and the lock between bot and agent.

Read the full update

July 2026

NChatImprovement·July 3, 2026

The NChat app now does what only the web could do

Create contacts, full search, team filters, edit attributes, macros and Meta templates: the NChat app now does what only the web could do.

Read the full update

June 2026

NChatImprovement·June 10, 2026

Lock between bot and agent now applies to all accounts

The lock that prevents an agent from replying over the bot during automated service, previously only in pilot accounts, now applies to all NChat accounts.

Read the full update