Learn how to handle guest document validation in a safe and efficient way, making everyday life easier for professional hosts.
Problems in the Document Collection Routine
There are two common paths in a professional host's routine: the first, where everything is done manually and depends entirely on a human team; and the second, which uses automation to make the process faster and more seamless. This is a recurring pattern that applies to everything from answering guest questions to verifying documents for check-in.
In addition, there are other problems that can arise, such as document fraud, data entry errors, and sometimes an agent simply forgetting to request the information, creating a bottleneck in an essential step of the short-term rental process.
The host who has technology and automation on their side doesn't face these problems. They have a platform that handles document collection and validation, connected to WhatsApp and other service channels. At New Byte, we call this solution NCheck.
Why Implement More Efficient Collection With NCheck?
You already know the document collection routine. Every host has a process with a list of required information, requesting verification based on the number of people who will be staying in the property. This step is extremely important, because the accuracy of this information may be needed not only to confirm the booking, but also in case of damages or any problems during the stay.
How Does Document Validation Work With NCheck?
Compared to the manual document verification and collection method, NCheck automatically recognizes and validates documentation. The system performs this verification using identity cards (national ID), passports, and driver's licenses. In addition to the document, the guest submits a selfie that is used as a liveness proof, confirming that a real person is sending the information. A comparison between the document and the selfie is made, approving or rejecting the documentation.
More Security in Guest Document Verification
Another important aspect is the rejection process. There are defined criteria behind the validation: the system does not accept illegible or altered documents, and also rejects cases where the selfie and the document have low compatibility, that is, where liveness verification fails. Beyond these cases, there is also a review process. A review is triggered when the analysis is inconclusive, and the system sends the request to a human agent for manual verification, preventing undue rejections.
Security Settings and Personalization
The professional host can configure security levels and human review rules as desired.
How Does the Guest Submit Documents Through NCheck?
The system generates a link for document submission. It is forwarded to the primary guest via WhatsApp and can be shared with other people in the same booking. Through this link, the guest enters their information and submits the documentation, completing the selfie verification step.
All steps, along with their results, approved, rejected, and under review, are available in the channel manager, in the booking notes field. No need for the host to fill in the information manually, which is what happens when there's no automated document verification.
What Else Does NCheck Offer the Professional Host?
NCheck has additional features that make a real difference in the professional host's routine. With this New Byte solution, you can create automatic check-in reminders, ensuring your guests complete document validation. You can also create other automations with deadlines of, for example, one, two, or three days before check-in, to reduce delays and prevent entry blockages, making the entire property arrival flow easier.
PDF Generation for Each Validation
To facilitate internal registration and document control, NCheck generates a PDF with the validation status, facial similarity information with the selfie, and the liveness proof result. The document also highlights what was analyzed in the images, along with the guest and booking data.
Information Sent to Building Management
At New Byte, we think through the complete process to improve the professional host's routine. That's why NCheck also makes it possible to send validations to building management via email and WhatsApp. This way, all documentation is ready for the guest's arrival and check-in at the property.
Why Use NCheck?
If after all these advantages you're still unsure, here's a summary of the benefits:
- Reduces fraud and risks
- Simplifies and speeds up check-in
- Reduces the need for manual verification
- Organizes everything within the channel manager itself
- Allows customization of security levels
- Simple and fast for the guest
Get in Touch With New Byte
Talk to our specialists and request a demo of NCheck!
